FAQ’s
Frequently Asked Questions
How quickly will my family member arrive after admission acceptance?
Providing they are medically fit for discharge, and transport and medication has been arranged, this will usually be the following day. However, we do not accept admissions on a Friday or over the weekend.
Who arranges transport to Oakwood House?
If the resident is coming from the hospital they will arrange the transport. If the resident is coming from home, then the families will need to arrange transport themselves. In very exceptional circumstances the doctors will arrange transport.
What is the staff to resident ratio?
This is dependent on the client group we have in at the time, it can vary.
What are the visiting hours?
There are no set visiting hours here at Oakwood House, visitors are welcome anytime. However, during exceptional situations, when visitation is postponed, our team will contact you by phone or email to manage your visiting schedule.
Can we take our family members out?
Yes, as long as they are safe to do so. All you need to do is to book in with reception team in advance so that we can arrange your loved one’s care and ensure they are ready for their outing.
Do you accept residents with dementia?
As a general nursing home, we don’t accept residents with dementia. An assessment is required prior to accepting an admission to determine if we can meet you or your loved one’s needs.
What can residents bring with them to Oakwood house?
Clothing and toiletries, and any personal items to make them feel more at home for example: TV, radio, photos. Our maintenance and housekeeping team will help organise the room properly.
How can I give feedback about your service?
Your feedback is essential to developing and shaping our service. You can either contact our offices and speak directly to a manager, complete our online contact form, or write to us.
What type of funding do we accept?
We’re able to support residents who are funding their own care, as well as those eligible for a Local Authority contribution (which may require a third-party top-up to meet our weekly fee). For individuals with more complex health needs, we’re also able to accept NHS Continuing Healthcare (CHC) funded placements.
Where the top-up is payable, the Local Authority should pay us for the full cost of care and collect the top-up from you directly.
To cover inflation and other predictable cost increases, fees will increase in April each year. The only other increases payable will be any voluntarily choices to stay in a higher priced room, or if a resident’s care needs have changed, in which case we will discuss any changes to fees with you as early as possible.
Are fees likey to change?
To cover inflation and other predictable cost increases, fees will increase in April each year. The only other increases payable will be any voluntarily choices to stay in a higher priced room, or if, upon assessment, care needs have changed materially, in which case we will discuss any changes to fees with you as early as possible
