Introduction
Welcome to the privacy notice for Oakwood House Care Home (“Oakwood House”, “we”, “us”, “our”).
We are committed to protecting your personal data and respecting your privacy. This notice explains how we collect, use, store, and protect your personal data when you visit our website or interact with us, as well as your legal rights.
This privacy notice covers:
- Who we are
- The data we collect about you
- How your data is collected
- How we use your data
- Sharing your data
- International transfers
- Data security
- Data retention
- Your legal rights
- Cookies
1. Who We Are
Controller
Oakwood House is the data controller responsible for your personal data.
Legal Entity:
Arcus Capital Ltd
Address:
Oakwood House Care Home
Old Watton Road, Colney, Norwich, Norfolk, NR4 7TY
Email:
admin@oakwoodhousecare.org
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO). We would, however, appreciate the opportunity to resolve your concerns first.
2. Changes to This Privacy Notice
We keep this notice under regular review to ensure compliance with UK GDPR and applicable laws.
Last updated: April 2026
It is important that the personal data we hold about you is accurate. Please inform us if your details change.
3. Third-Party Links
Our website may include links to third-party websites (e.g. regulators or review platforms). We do not control these websites and are not responsible for their privacy policies. We encourage you to read their privacy notices.
4. The Data We Collect About You
Personal data means any information that can identify an individual.
We may collect, use, store, and transfer the following types of data:
a) Identity & Contact Data
- Name
- Date of birth
- Gender
- Address
- Email address
- Telephone number
b) Care-Related & Sensitive Data (where applicable)
- Health and care needs
- Care preferences
- Lifestyle, routines, likes/dislikes
- Life history
- Family and emergency contact details
- Healthcare provider details (e.g. GP)
- End-of-life wishes
(This is “special category data” and is handled in accordance with UK GDPR.)
c) Financial Data
- Payment details
- Financial circumstances (where relevant)
d) Media & Security Data
- CCTV footage (for safety and security)
- Photographs (with consent where applicable)
e) Technical Data
- IP address
- Browser type/version
- Device information
- Time zone/location
f) Usage Data
- Website usage and interaction
g) Marketing & Communications Data
- Preferences for receiving marketing
- Enquiries and brochure requests
5. How Your Personal Data Is Collected
We collect data through:
a) Direct interactions
You may provide data by:
- Completing enquiry forms
- Contacting us via phone, email, or post
- Requesting information or brochures
- Providing feedback
b) Automated technologies
We may collect Technical Data using:
- Cookies
- Server logs
- Analytics tools
c) Third parties
We may receive data from:
- Analytics providers
- Search engines
- Advertising platforms
6. How We Use Your Personal Data
We only use your personal data where legally permitted.
Our lawful bases include:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Consent (primarily for marketing)
- Provision of health and social care (for sensitive data)
We use your data to:
- Respond to enquiries
- Manage care services and relationships
- Improve our website and services
- Ensure safety and security
- Comply with legal and regulatory obligations
- Send relevant communications (where permitted)
7. Marketing
We may send you marketing communications if:
- You have requested information, and
- You have not opted out
You can opt out at any time using unsubscribe links or by contacting us directly.
We do not sell your personal data.
8. Sharing Your Personal Data
We may share your data with:
- Service providers (e.g. website hosting and marketing support, such as Johnston Marketing)
- Professional advisers (legal, financial, insurance)
- Regulators and authorities
- Healthcare professionals involved in care delivery
All third parties are required to process your data securely and in line with the law.
9. International Transfers
We do not routinely transfer your personal data outside the UK.
If this changes, we will ensure appropriate safeguards are in place.
10. Data Security
We have appropriate technical and organisational measures in place to protect your personal data, including:
- Access controls
- Secure systems
- Confidentiality obligations for staff
We also have procedures in place to respond to any data breaches.
11. Data Retention
We retain personal data only for as long as necessary, including to:
- Meet legal and regulatory requirements
- Provide care and support services
- Maintain accurate records
Retention periods vary depending on the type of data. Further information is available on request.
12. Your Legal Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (where applicable)
- Restrict processing
- Object to processing
- Request data transfer
- Withdraw consent
To exercise your rights, please contact us.
13. Cookies
Our website uses cookies to:
- Ensure functionality
- Improve performance
- Analyse website usage
You can manage your cookie preferences via your browser settings or cookie banner.
14. Contact Us
If you have any questions about this privacy notice or your personal data, please contact:
Email: admin@oakwoodhousecare.org
