a family guide
The decision to move a loved one into a care home is often met with mixed emotions. While there is a profound sense of relief that comes with ensuring they’ll receive expert, round-the-clock support, there’s often a deeply rooted concern: will this new place ever truly feel like home?
At Oakwood House in Norwich, we understand this perfectly. Our purpose-built home was thoughtfully designed to meet evolving care needs , but the true measure of our success isn’t just the excellent care we provide, it’s how quickly our residents settle in and genuinely start to feel a sense of belonging.
Here is our philosophy on transforming a care facility into a warm, comfortable, and welcoming home.
ONE) THE power of a personalised space
The move to a care home should never mean leaving behind a lifetime of memories. That’s why we warmly encourage residents to bring cherished items from home.
Whether it’s family photos, a favourite armchair, ornaments, or small pieces of furniture, these personal touches are vital in creating a room that feels familiar, comforting, and uniquely theirs. We offer a choice of thoughtfully designed bedrooms, many with scenic views of our peaceful gardens, allowing nature to be a part of their daily life.
daughter of a resident:
“Mum’s room has a garden view and she can feed the birds which she enjoys. The room is very comfortable and has everything she needs. The staff are polite and caring. She has settled in well. Her stay is temporary so it’s lovely to see her happy.”
two) a dedicated team that leads with kindness
The most important element of any home is the people inside it. At Oakwood House, we choose team members not just for their skills, but for their kindness, empathy, and dedication.
Our compassionate and highly qualified team is available 24 hours a day, providing continuous support , but more than that, they create a family-like atmosphere where residents feel truly valued. Our staff’s genuine passion for supporting others ensures that every resident is treated with the dignity and respect they deserve. We pride ourselves on offering personalised care plans tailored to each resident’s individual preferences, health requirements, and routines.
granddaughter of a resident:
“I recently had a chat with Oakwood house regarding care for my grandad which led onto a tour around the home and I could not have left feeling more reassured! My grandad has been at Oakwood for 2 weeks now and after transitioning into his ‘new normal’ absolutely loves it! Finding somewhere that genuinely cares about their residents is something that’s proved difficult so far past the first initial look around, but after looking round Oakwood I finally felt reassured that my grandad would be receiving the care he needs while still keeping his independence. The activities they have on offer are amazing – they have such a good variety, and I love that they’re always making days for activities to include family of the residents. Thank you, Oakwood, for giving me peace of mind and lifting a weight off my shoulders knowing my grandad will be in good care without me having to worry about him being on his own.”
three) community, connection, and activity
Home is where you feel connected. Oakwood House offers a true sense of community and companionship. Our welcoming communal areas , like the main lounge , are lively social spaces where residents come together for activities, conversation, and entertainment.
Staying active, physically, mentally, and socially, is key to living well. Our dedicated Activities Team works closely with residents to ensure everyone feels included, valued, and encouraged, no matter their ability or background. From arts and crafts , to fun and games , to enjoying outdoor living in our beautifully landscaped gardens , our carefully crafted wellness programme is designed to enrich lives and help residents stay fulfilled.
taking the next step
We know that choosing a care home is one of life’s most significant decisions. When you choose Oakwood House, you’re not just choosing exceptional Residential Care, Nursing Care, or Respite Care; you’re choosing a place where your loved one can genuinely feel at home, build friendships, and enjoy every day with confidence.
If you would like to experience the warmth of our home for yourself, we encourage you to Request a Brochure or simply Call us on 01603 361 417 to arrange a visit.
key information for families
- Care Quality Commission (CQC) Rating: We are proud to be consistently rated ‘Good’ by the CQC.
- Location: Find us at Old Watton Road, Colney, Norwich, Norfolk, NR4 7TP.
- Contact Us: Email us at Enquiries@oakwoodhousecare.org or Call us on 01603 361 417.
